FAQ

Billing & pricing

How does pricing work?

You pay per token at the upstream provider's rate (see Models). JBridge does not mark up tokens — there's a flat platform fee that's shown on each invoice.

What about taxes and exchange rates?

Prices are quoted in USD pre-tax. GST (9%) is added at checkout where applicable. For NTD top-ups, the conversion rate includes tax and is fixed at NT$35 per USD until further notice.

How do I top up?

Use the Credits page. Supported methods include credit card and (in Taiwan) MBS bank transfer.

Refund policy?

Unused credits can be refunded within the policy window — see Refund Policy for the full terms.

Errors

Why am I getting 401 Unauthorized?

Check that your Authorization: Bearer sk-jb-YOUR_KEY header is present and the key has not been revoked. Verify on the API Keys page.

Why am I getting 402 Payment Required or Insufficient balance?

Your account balance is at or below zero. Top up via the Credits page. Note: in-flight requests may complete and overdraw the account briefly; subsequent requests are blocked until the balance is positive again.

Why am I getting 429 Rate Limit?

This usually originates from the upstream provider, not JBridge. Reduce concurrency or back off and retry.

Models

Will the model I'm using stay available?

Models follow upstream provider lifecycles. Deprecations are announced ahead of time when possible. Check Models for the current catalogue.

Can you add model X?

Open a support ticket. We add models on request when there's demand.

Account

Where can I see my usage?

The dashboard's usage logs show every request with token counts and cost.

How do I revoke a leaked key?

Go to API Keys and revoke the key. Issue a new one and update your client.