Effective Date: June 2, 2026
This Refund Policy ("Policy") describes the terms and conditions under which you may request refunds for unused credits on JBridge.ai ("Platform" or "Service"). This Policy is part of and incorporated into our Terms and Conditions.
By purchasing credits or using the Service, you acknowledge that you have read and agree to this Policy. Please review this Policy carefully before making any credit purchases.
JBridge.ai operates on a pre-paid credit model. To use the Platform's API endpoints, you must first purchase credits by "topping up" your account balance. Credits are denominated in US dollars (USD) and represent a stored monetary value on the Platform.
When you make API requests through the Platform, the cost of each request is calculated based on the number of tokens consumed (both input and output tokens) and the per-token pricing of the model used. The calculated cost is automatically deducted from your credit balance after each request is processed.
Your current credit balance is displayed on the Platform dashboard. You can view your balance at any time through the web interface or via the balance API endpoint. Your balance is updated in real time as charges are incurred.
Credits do not expire as long as your account remains active and in good standing.
Credits are non-transferable and may not be sold, gifted, exchanged, or otherwise transferred to another user or account. Credits have no cash value outside of the Platform except as provided in this refund policy.
We offer refunds for unused credits under the following conditions:
(a) Active Accounts:
Credit purchases made during the active term of your account are eligible for a refund only if the credits remain entirely unused and no tokens or API calls have been consumed from that specific purchase. Once any portion of the credits is used, that purchase becomes non-refundable.
(b) Account Termination:
Upon termination of your account, any remaining unused credits may be eligible for a refund, provided that such termination is not a result of your violation of these Terms. If your account is terminated for any policy violations, we reserve the right to deduct from your remaining credits any damages, losses, or administrative costs incurred by us resulting from your violation.
If you have made multiple credit purchases, each purchase is treated independently for refund eligibility purposes.
Credits received through promotional offers, referral programs, bonus grants, or any non-purchased means are not eligible for refund. Only credits purchased directly through the Platform's payment system are eligible for refund under this Policy.
Refunds will be issued in the same currency and to the same payment method used for the original purchase. If the original payment method is no longer available, we will work with you to arrange an alternative refund method.
To request a refund, please send an email to support@jbridge.ai with the following information:
We may contact you to verify your identity and account ownership before processing a refund. This is to protect your account and prevent unauthorized refund requests.
Upon receiving your refund request, we will:
If you initiate a chargeback or payment dispute with your payment provider instead of following the refund process described in this Policy, we reserve the right to suspend or terminate your refund process. We encourage you to contact us directly to resolve any billing concerns before initiating a chargeback.
Once we receive your refund request, we will review it as quickly as possible and send you a confirmation email when the refund is initiated. Please keep in mind that due to bank processing times, it can take up to 30 business days from the date of your request for the funds to actually reach your account.
If you experience a verifiable service error or technical issue on the part of the Company that results in incorrect charges being applied to your account, we will investigate the matter and, if confirmed, issue a credit adjustment or refund as appropriate. Service errors may include:
Issues arising from upstream LLM providers (such as model errors, content filtering, rate limiting, or service outages on the provider's end) are generally not grounds for a refund, as the tokens were still processed and transmitted. However, if an upstream provider issue results in a complete failure to deliver any response and your balance was still charged, please contact us and we will review the situation.
If you believe there is an error in your billing or that charges have been applied incorrectly, please contact us at support@jbridge.ai within thirty (30) days of the disputed charge. We will investigate and resolve the dispute as promptly as possible. Failure to report billing disputes within 30 days may limit our ability to investigate and resolve the issue.
We may update this Refund Policy from time to time. Material changes will be communicated to registered users via email or through a prominent notice on the Platform. Changes to the refund window or eligibility criteria will not retroactively affect credit purchases made before the change takes effect.
The "Effective Date" at the top of this Policy indicates when the latest revisions took effect. We encourage you to review this Policy periodically.
This Policy is governed by and construed in accordance with the laws of Taiwan (Republic of China). Any disputes arising from this Policy shall be subject to the exclusive jurisdiction of the courts located in Taipei, Taiwan (Republic of China), as set forth in our Terms and Conditions.
If you have any questions about this Refund Policy, or if you would like to submit a refund request, please contact us:
We are committed to addressing your concerns promptly and fairly. We will make reasonable efforts to respond to all inquiries within five (5) business days.